If you are having trouble logging into BGI’s premium area (myBGI), please check the following:
1. CORRECT USERNAME AND PASSWORD
Double-check to make sure that you’re using the username that you signed up with and make sure your CAPS Lock button isn’t on (unless your username and password are both in all caps).
2. AVOID VPN ACCESS
Using a VPN to access the site can interfere with authentication. Please attempt to login from outside of your VPN connection.
3. ENABLE COOKIES
Cookies are small files stored on your device by your browser and contain data about your session on the site. The myBGI platform uses cookies to determine whether you are a properly logged-in user and have access to the premium content. Cookies must be enabled on your device in order to access the members-only content. If cookies for BGI are being blocked, the site will not authenticate you and give you access to the premium members’ content.
Apple Devices (General)
Please see this helpful article on how to enable cookies on MacOS.
https://setapp.com/how-to/enable-cookies-on-mac
Safari (General)
To enable cookies in Safari, please follow these steps:
- From home screen go to Settings > Safari
- Make sure “Block All Cookies” is turned off
Firefox Browser
Please view this instructional article to enable BGI Cookies on your device from within Firefox:
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Once this is set, please try logging in again.
If you are still unable to login, please contact support.