Video Play Back Issues BGI has taken steps to ensure the smooth delivery of the videos over the internet. But several factors contribute to your viewing experience including the playback quality and your overall internet speed. If you are experiencing less-than-ideal playback, please follow this guide to help get things […]
I Can’t Download PDF or Guitar Pro TAB Files
This is most commonly a cookie setting for MacOS/iOS/Safari members. Cookies are used to determine if someone is logged in and has access to the files and if they are blocked the file won’t load. Please make sure Safari isn’t blocking cookies from the site. Safari Here’s a link that will […]
I’m Having Trouble Logging In
If you are having trouble logging into BGI’s premium area (myBGI), please check the following: 1. CORRECT USERNAME AND PASSWORD Double-check to make sure that you’re using the username that you signed up with and make sure your CAPS Lock button isn’t on (unless your username and password are both […]
How Do I Update My Payment Information?
If you need to update your payment information with BGI, follow these steps: Click here to access your BGI Profile. (You may be prompted to login) Click on Subscriptions. Next to your Active Subscription, click Update. Enter your new card details in the space provided and click, Submit. NOTE: If you do not […]
Can I Upgrade to an Annual Membership?
Yes! We’d love to have you upgrade your subscription to an annual membership. In order to get on board with the annual recurring payment cycle and lock in today’s price, follow these instructions: Login to your account (here) Choose Profile => Subscriptions. Click the Change Plan Link (Contact Support if you do not have […]
How Do I Use the Soundslice Interactive Tab Player?
Many of the lessons in the myBGI membership come with an interactive tab player provided by SoundSlice. This software has many fantastic and useful features. To learn how to use these features to get the most from the material, please watch this video walkthrough: Basics of the SoundSlice Interactive Player […]
How Do I Change my Profile Picture?
You can add a picture for your myBGI Profile by setting up a Gravatar account. Gravatar is a Globally Recognized Avatar that is used by many sites for displaying your profile image around the Internet. Instructions for setting up a Gravatar
How Do I Cancel my Membership?
If you need to cancel your subscription with BGI, follow these steps: Click here to login to myBGI Click on Profile => Subscriptions. Click Cancel next to your Active Subscription to complete the cancelation. NOTE: If you do not see the “Cancel” link, Contact Support as you may have a legacy membership (pre-2019).
What is the Cancelation / Refund Policy?
Cancelation Members have the option to cancel membership at any time manually in their profile or in writing via email to the BGI. Cancellation will take effect the following billing cycle. Refund Policy BGI offers full refunds during the initial 30 days following purchase. Refunds will only be made for the most […]
How Do I Change my Display Name in the Forums?
By default, your forum display name will be your BGI Username. If you’d like to change this, follow the steps in this quick video tutorial: